FAQ

  • How long does it take to receive my order?
    Orders typically process in 1 to 2 business days, with shipping times depending on your location.
  • What file types do you accept for custom designs?
    We accept PNG, JPG, PDF, and SVG files. Make sure they are high resolution for the best print.
  • Can I return a custom order?
    Because each product is custom-made, we do not accept returns unless there is a defect or error.
  • Do you offer rush orders?
    Yes, rush orders may be available—please contact us before ordering so we can discuss timing.
  • Where are you located?
    We are based in Vancouver, BC, Canada.
  • How do I contact you if I have a problem?
    You can reach us at [your email] for any questions or concerns.
  • What orientation works best for each product?
    Tumblers look best with portrait-style photos, as they wrap neatly around the vertical design. Mugs are better suited for landscape photos, allowing the design to stretch across the wide surface.


Design your perfect product. Have an idea for a custom tumbler, mug, coaster, ornament, or any other personalized gift? I'd love to bring it to life. Tell me about your idea using the form below. Once I hear from you, I'll follow up to discuss and provide a quote. Looking forward to creating something special together!